Refund policy

At Plantoraa, we want you to be happy with your purchase. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

We accept returns only in the following situations:

  • Product received is damaged or defective.
  • Product received is different from what was ordered.
  • Product is missing from the package.
  • Product arrives in a condition that makes it unusable.

For plants, bulbs, seeds and live gardening products, minor differences in size, shape, colour or appearance are natural and are not considered defects.

2. Unboxing Video Required

For any damage, missing item or wrong-product claim, you must provide a clear unboxing video showing:

  • The sealed package before opening.
  • The package being opened.
  • The product and its condition.

Claims without an unboxing video may not be accepted.

3. Return Time Period

You must contact us within 48 hours of delivery if you receive a damaged, defective or incorrect product.

Please contact us with:

  • Order number
  • Photos of the product
  • Unboxing video
  • Description of the issue

4. Non-Returnable Products

The following products generally cannot be returned:

  • Seeds and bulbs after opening
  • Live plants after delivery
  • Products damaged due to improper handling or planting
  • Products showing signs of use
  • Products without original packaging
  • Change-of-mind purchases

5. Refunds

Once your return/claim is reviewed and approved, we will process the applicable refund.

For prepaid orders, refunds will generally be made to the original payment method.

For Cash on Delivery orders, we may request valid bank/UPI details to process an approved refund.

Refund processing time may vary depending on the payment provider/bank.

6. Replacement

Where possible, we may offer a replacement instead of a refund for damaged, defective or incorrectly delivered products.

7. Cancellation

Order cancellation requests must be made before the order is shipped.

Once an order has been shipped, cancellation may no longer be possible.

8. Shipping Charges

Shipping charges are generally non-refundable, except where the issue is caused by an error on our part, such as sending the wrong product.

9. Contact Us

For return or refund assistance, please contact our customer support with your order number and issue details.

Plantoraa
🌱 Grow Something Beautiful