Shipping policy

At Plantoraa, we aim to deliver your plants, bulbs, seeds and gardening products safely and on time across India.

1. Shipping Availability

We currently deliver products to most serviceable locations across India.

Delivery availability may depend on the courier service and the customer's PIN code.

2. Order Processing

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

3. Estimated Delivery Time

After dispatch, orders generally take approximately 3–7 business days to reach the customer.

Delivery time may vary depending on the destination, courier partner, weather and other circumstances.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

We may offer free shipping on selected products or promotional orders.

5. Tracking

Once your order has been shipped, tracking details may be shared with you through SMS, email or WhatsApp, depending on the information provided during checkout.

You can use the tracking information to monitor your shipment.

6. Delivery Delays

While we try our best to meet the estimated delivery time, delays may occur due to:

Courier or logistics issues
Weather conditions
Festivals and public holidays
Incorrect or incomplete address
Remote or non-serviceable locations
Natural disasters or other circumstances beyond our control

Such delays do not automatically qualify for a refund or cancellation.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, phone number and PIN code.

If an order is returned because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

8. Damaged Package

If your package appears damaged at the time of delivery, please take photographs/videos of the package and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

9. Plants, Bulbs & Seeds

Natural products such as plants, bulbs and seeds may experience minor changes during transportation. Slight changes in appearance, leaves or packaging do not necessarily indicate product damage.

Customers should follow the planting and care instructions provided with the product.