Terms of service

Welcome to Plantoraa. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About Our Website

Plantoraa is an online store offering plants, bulbs, seeds, gardening products, and related products.

We reserve the right to update, modify, suspend, or discontinue any part of our website or services at any time without prior notice.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However:

  • Natural plants, flowers, bulbs and seeds may vary in colour, size, shape and appearance.
  • Product images may differ slightly from the actual product due to lighting, photography, or screen settings.
  • Product availability may change without notice.
  • We reserve the right to correct pricing or product information errors.

3. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address and delivery address.

An order is considered accepted only after confirmation by Plantoraa.

We reserve the right to cancel or refuse an order in cases including:

  • Incorrect pricing or product information
  • Product unavailability
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorized transactions
  • Delivery limitations

If we cancel a prepaid order, the applicable amount will be refunded through the appropriate payment method.

4. Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

We may change product prices, discounts, offers and promotions at any time.

Payment must be completed through the payment options available on our website.

5. Shipping & Delivery

We aim to dispatch orders within the estimated processing period shown on the website.

Delivery times are estimates and may be affected by:

  • Courier delays
  • Weather conditions
  • Holidays
  • Remote delivery locations
  • Natural disasters or other circumstances beyond our control

Plantoraa is not responsible for delays caused by third-party courier services.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

By purchasing from Plantoraa, you agree to the conditions described in that policy.

7. Use of Website

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce or misuse our website content without permission.
  • Upload malicious software or harmful content.
  • Provide false or misleading information while placing an order.

8. Intellectual Property

All content on the Plantoraa website, including logos, brand names, images, graphics, product descriptions, text and design elements, is owned by or licensed to Plantoraa unless otherwise stated.

You may not reproduce, copy, distribute or commercially use our content without prior written permission.

9. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics tools and other service providers.

Your use of such services may also be subject to their respective terms and policies.

10. Limitation of Liability

Plantoraa will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including courier delays, website interruptions, technical issues, or incorrect information provided by the customer.

For gardening products, customers are responsible for following the applicable planting, growing, storage and care instructions.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated Last Updated date.

12. Governing Law

These Terms of Service shall be governed by the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact Plantoraa Customer Support through the contact details provided on our website.

Plantoraa
🌱 Grow Something Beautiful